Quality Improvement


Quality Management

A set of activities that are carried out to set standards used to monitor and improve performance so that the care and services provided will satisfy stated or implied needs. These processes don’t “assure” quality; they are tools used to assist with the management of quality.

Quality Management Program

The Quality Management Program at St. Patrick’s Home of Ottawa provides the framework for the development and implementation of an integrated Quality Management system.

Our overall quality objective is to provide and implement appropriate quality management systems and processes to ensure the delivery of the highest practicable quality care and service to our residents.

A quality management system will provide the framework for continual improvement and thus increase resident satisfaction and the satisfaction of other stakeholders. It will effectively provide the Home and its residents and families with the confidence that the provision of service will be delivered consistently to predetermined high standards.

We all share the responsibility for the delivery of high quality programs and services and for continual improvement. Ultimate responsibility for quality and risk management activities rests with the Home, however, all stakeholders including staff, volunteers, board members, and third party service vendors have a role to play in improving quality and managing risk. Direction for the Quality and Risk Management program is provided by the Leadership and Quality Team.

We are committed to continuously improving the quality of care and service we provide. Quality means meeting the needs and expectations of our residents and by extension, their families and/or support systems. Each of us has a responsibility to ensure quality for the residents that live at St. Patrick’s Home.

Quality is improved through a continuous process of self-assessment with targets and standards, reviewing and evaluating progress and implementing quality improvement and other action plans. The policies, procedures, implementing processes and monitoring mechanisms are made known to all stakeholders with the aim of involving everyone in the development of a quality culture. In order to develop this quality culture we use a range of ways to consult and inform, and aim to continuously improve effective communications.

Quality Improvement Plan (QIP)

The Excellent Care for All Act (ECFAA) requires that every year, health care organizations including Long-Term Care develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public.

The QIP is an organization-owned plan that establishes a platform for quality improvement that can be used to harmonize efforts to improve quality of care across the health care system. While each organization owns, develops, and maintains their QIP, organizations share in a common agenda of improving the patient/resident experience that is guided by provincial priorities for high quality care as highlighted in Ontario’s Action Plan for Health Care.

Our current QIP is accessible through the “Downloads” section to the right of this page.


2023-24 Quality Improvement Plan - Workplan


2022 Annual Report

St. Patrick's Home of Ottawa's 2022 Annual Report is here!  This report gives a glimpse of life at St. Pat’s. It also highlights the innovation, compassion and dedication of the St. Pat’s team.  Click the link below to view the 2022 Annual Report. 2022 Annual Report...

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National Volunteer Week

Throughout National Volunteer Week, we celebrate the invaluable contribution of volunteers and the many ways they strengthen our communities. At St. Patrick’s Home of Ottawa, volunteers play a crucial role in supporting residents and staff, serving as board and...

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Staff Profile

Teena has recently taken on a new role as Coordinator of Quality Improvement at St. Pat’s.  Teena brings with her over 25 years experience as a senior manager of community based long-term care services. Prior to joining St. Pat’s she held the position of Executive Director of The In Community, a multi service agency meeting the needs of adults living in the community with significant physical disabilities.  Teena is excited to begin contributing to the ongoing successes of St. Pat's Home.

Teena Tomlinson

Coordinator of Quality Improvement, St. Patrick's Home of Ottawa


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