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Quality Improvement Plan


Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario.

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For more than 150 years St. Patrick’s Home of Ottawa has been a beacon of hope to those in need, and a safe and welcoming place for some of our most vulnerable community members. It is in this rich history of unwavering support that we continue to live our Mission to offer compassionate long term care to anyone in our community as a Catholic organization inspired by Christ’s ministry and the legacy of the Grey Sisters of the Immaculate Conception. Our Vision to be a welcoming home where everyone feels supported and cared for is brought to life daily through our Values of Respect, Compassion, Spirituality, Integrity, Excellence and Collaboration.

At any given time, St. Patrick’s Home of Ottawa is the primary residence for 286 people, in addition to 2 temporary living spaces for our respite program. Over the course of 2017 however, St. Pat’s welcomed more than 380 individuals into our Home and made them a part of our close knit community of friends and neighbours.

St. Patrick’s Home’s Quality Improvement Plan (QIP) for 2018-19 is the 5th annual QIP developed in support of our philosophy of continuous quality improvement and strongly aligns with the various strategic directions found in our implementation plan. For example, our journey to become a truly person-centred long-term care community continues throughout 2018-19 as we focus our efforts on resident experience and overall satisfaction. The annual resident satisfaction survey will be the main source of data in this area as we aim to improve the percentage of residents who respond positively to the survey questions “The care staff listen to me; I can express my opinion without fear of consequence; My meals are tasty; and I would recommend living here to others.”

In continuing the theme of a person-centred philosophy of care, we have taken up the suggestion by Health Quality Ontario to include a measure on the overall effectiveness of our complaint management system. It is our aim to maintain our current process of acknowledging each and every complaint within 6-10 business days, as is the current practice. We will also be redeveloping a complaint form to be used as an internal measure to ensure all complaints are received, documented, tracked and followed up on.

Resident falls (with or without injury), worsening pressure ulcers, worsening bladder control, and daily physical restraint use will continue to be areas of importance for us again this year as we aim to reduce the incidence of each of these throughout the year.

Antipsychotic medication use in the absence of psychosis or one of the other six exclusion criteria, such as delusions or hallucinations will remain on our QIP for 2018-19. Since we are currently reporting rates lower than both the provincial and Champlain LHIN averages, our aim here is less about reducing antipsychotic medication use and more about the validity of reducing them to levels that may actually be counterproductive in the face of increased responsive behaviours related to dementia.

In collaboration with our health care partners in the acute care sector, we will continue to work toward minimizing potentially avoidable emergency department (ED) visits for residents transferring from our Home to local hospitals in the area. It is worth noting however that our potentially avoidable ED transfers are currently lower than both the Ontario provincial average as well as our local Champlain LHIN average.

Although we saw progress toward reducing the use of agency personnel in 2017, this area will remain on our QIP for 2018-19 as this is a priority for all stakeholders, including residents, families and staff.

Finally, responsive behaviours has been added to our 2018-19 QIP as this area continues to receive much attention across the health care sector, but most notably in long-term care. Our goal here is to reduce the overall number of responsive behavioural symptoms that affect others by enhancing the capacity to support residents living with complex chronic mental health needs, including neurocognitive disorders and associated behavioral changes.



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This week is National Volunteer Week in Canada, running from April 15th to 21st and we want to take this opportunity to acknowledge and recognize the amazing contributions of the volunteers at St. Patrick’s Home. Last year, our outstanding volunteers gave a...

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The Grand Prize Draw for St. Pat’s Lottery took place on April 18th. Congratulations to our winners! Jean McKitterick – Grand Prize $20,000 Daniel Newell – $5,000 Georgette Holt – $1,000 Lynn H Harnden – $1,000 Robert & Janet Lamb...

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Staff Profile

Monique has recently joined St. Pat’s Home Team as the Vice President of Nursing. Monique brings with her over 25 years in the long-term care sector and has experience in all the clinical areas. She received her Degree in Nursing with a concentration in Gerontology in 2002. Prior to joining St. Pat’s she held the position of Director of Care for 15 years at local long-term care home.

Monique Patterson

Vice President of Nursing, St. Patrick's Home of Ottawa