Let’s Make

Healthy Happen



Quality Improvement

Home » About Us » Quality Improvement

Quality Management

A set of activities that are carried out to set standards used to monitor and improve performance so that the care and services provided will satisfy stated or implied needs. These processes don’t “assure” quality; they are tools used to assist with the management of quality.

Quality Management Program

The Quality Management Program at St. Patrick’s Home of Ottawa provides the framework for the development and implementation of an integrated Quality Management system.

Our overall quality objective is to provide and implement appropriate quality management systems and processes to ensure the delivery of the highest practicable quality care and service to our residents.

A quality management system will provide the framework for continual improvement and thus increase resident satisfaction and the satisfaction of other stakeholders. It will effectively provide the Home and its residents and families with the confidence that the provision of service will be delivered consistently to predetermined high standards.

We all share the responsibility for the delivery of high quality programs and services and for continual improvement. Ultimate responsibility for quality and risk management activities rests with the Home, however, all stakeholders including staff, volunteers, board members, and third party service vendors have a role to play in improving quality and managing risk. Direction for the Quality and Risk Management program is provided by the Leadership and Quality Team.

We are committed to continuously improving the quality of care and service we provide. Quality means meeting the needs and expectations of our residents and by extension, their families and/or support systems. Each of us has a responsibility to ensure quality for the residents that live at St. Patrick’s Home.

Quality is improved through a continuous process of self-assessment with targets and standards, reviewing and evaluating progress and implementing quality improvement and other action plans. The policies, procedures, implementing processes and monitoring mechanisms are made known to all stakeholders with the aim of involving everyone in the development of a quality culture. In order to develop this quality culture we use a range of ways to consult and inform, and aim to continuously improve effective communications.

Quality Improvement Plan (QIP)

The Excellent Care for All Act (ECFAA) requires that every year, health care organizations including Long-Term Care develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public.

The QIP is an organization-owned plan that establishes a platform for quality improvement that can be used to harmonize efforts to improve quality of care across the health care system. While each organization owns, develops, and maintains their QIP, organizations share in a common agenda of improving the patient/resident experience that is guided by provincial priorities for high quality care as highlighted in Ontario’s Action Plan for Health Care.

Our current QIP is accessible through the “Downloads” section to the right of this page.



Thank You “Santa for Seniors”

We would like to send a big THANK YOU to “Santa for Seniors” for helping ensure some of our residents received a gift this Holiday Season.  This organization  provides residents with gifts at Christmas that may not necessarily receive any. What is extra special this...

read more

Jingle all the way to Christmas

Thank you to everyone who joined us on December 8th for some caroling and holiday treats! The residents and their guests enjoyed the beautiful sounds of the Ottawa Police Choir and the St. Pat's Residents Choir singing favourite holiday tunes. Happy Holidays!

read more

Kris Kringle Cookie Shop

Love Christmas baking but hate the hassle? Let the Kris Kringle Cookie Shop help you this holiday season! When you order a box of our frozen, ready-to-bake cookie dough, you not only save time but you help support the residents here at St. Pat's. For $20 you will get...

read more

Staff Profile

Monique has recently joined St. Pat’s Home Team as the Vice President of Nursing. Monique brings with her over 25 years in the long-term care sector and has experience in all the clinical areas. She received her Degree in Nursing with a concentration in Gerontology in 2002. Prior to joining St. Pat’s she held the position of Director of Care for 15 years at local long-term care home.

Monique Patterson

Vice President of Nursing, St. Patrick's Home of Ottawa